Legal

Refund Policy

Important information for using VukaHustle.

VukaHustle Refund Policy

vukahustle.com | UlulaLabs (Pty) Ltd, Registration number 2026/107064/07 | Effective date: 09 October 2026

1. About this policy

This Refund Policy applies to payments made to UlulaLabs (Pty) Ltd, trading as VukaHustle ("VukaHustle", "we", "us" or "our"), for VukaHustle subscriptions and plans. It forms part of our Terms and Conditions.

It does not apply to purchases made from a Merchant's store. VukaHustle is not a party to those sales and does not receive those payments. Refunds and returns for goods or services bought from a store are handled by that Merchant under the store's own Refunds and Returns Policy, linked in the store's footer once the Merchant has completed and published it.

Nothing in this policy limits any right or remedy you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") or other law that cannot lawfully be excluded.

2. Free trial

The free trial (7 days, unless an eligible promotional code changes it) is free. No payment details are taken and nothing is charged during or at the end of the trial, so no refund applies.

3. Our general approach

VukaHustle is a digital subscription service that is made available electronically as soon as payment is confirmed. Paid plans are billed monthly in advance. Payments for a billing period that has started are generally non-refundable, and we do not provide partial, pro-rata or unused-period refunds merely because you:

cancel or downgrade your plan during a billing period;
do not use the service, or use only part of it; or
do not achieve a particular business result, such as a level of sales.

When you cancel in My Account, the Store you choose closes immediately, even if part of the period you have paid for remains. Otherwise, when you cancel, your plan stays active until the end of the period you have paid for (see our Cancellation Policy).

4. When we will refund you

We will refund you in the following situations:

Situation	What we will do
Duplicate charge: you were charged more than once for the same billing period	Refund the duplicate payment in full
Incorrect charge: you were charged the wrong amount or for a plan you did not select	Refund the difference, or the full amount if the charge should not have been made
Unauthorised charge: a payment was taken without your authorisation	Investigate and refund the charge in full where it was unauthorised
Charge after cancellation: you were charged for a billing period that starts after your cancellation took effect	Refund that charge in full. A payment for an earlier billing period that was properly due before your cancellation took effect is not a charge after cancellation
Failed activation: you paid but we could not make your paid plan available, and we cannot fix this within a reasonable time	Refund the payment for the period affected, or credit it, at your choice
Material service failure: a paid feature was unavailable for a significant part of a billing period because of a fault on our side	Refund or credit a fair proportion of the fee for that period
Legal remedy: the CPA, ECTA or other law gives you a right to a refund, credit or other remedy	Provide the remedy the law requires

Cooling-off. If you are a consumer under ECTA, you may have a right under section 44 of ECTA to cancel within 7 days of concluding the agreement. Under section 42(2)(d) of ECTA, this right does not apply to services that began, with your consent, before the end of the seven-day period. Because a paid plan is activated immediately at your request when you pay, the cooling-off right will usually not apply. We will still assess any request made within this period in line with the law.

We may also, at our discretion, give a goodwill refund or credit in other circumstances. Doing so once does not oblige us to do so again.

5. How to request a refund

Email hello@vukahustle.com from the email address registered on your account, with:

your store name and account email address;
the date and amount of the payment;
the payment reference, if you have it; and
the reason for your request.

We will acknowledge your request within 2 business days and tell you our decision within 10 business days of receiving all the information we need.

6. How refunds are paid

Approved refunds are paid to the original payment method, through the payment provider that processed the original payment, within 10 business days of approval. This applies to every payment, including a payment made through a payment provider we no longer use for new payments. Your bank or card issuer may take additional time to show the refund on your statement. Where a refund to the original payment method is not possible, we will refund you by EFT to a South African bank account in your name or your business's name.

Refunds are made in South African Rand (ZAR) for the amount you paid us. We do not refund charges made by third parties, such as bank charges, payment-provider fees, mobile-data costs, courier charges or amounts paid to a Merchant, unless the law requires it or we have expressly agreed to do so.

7. Payment disputes and chargebacks

If you think a charge is wrong, please contact us first so that we can investigate and put it right. Do not initiate a chargeback or payment dispute with your bank before giving us a reasonable opportunity to resolve the issue, unless this is necessary to protect your legal rights.

While a chargeback is being investigated, we may suspend paid features on the account concerned, after giving notice as set out in our Terms and Conditions. If the chargeback is decided in our favour, the amount remains payable.

8. Contact details

Legal entity: UlulaLabs (Pty) Ltd, trading as VukaHustle
Registration number: 2026/107064/07
Physical address: Dynamic Technologies House, 2 Venus Rd, Melrose Estate, Johannesburg, South Africa
Support email: hello@vukahustle.com
Support tel: +27 010 040 1090
Support hours: Monday to Friday, 08:00 to 17:00 (South African time), excluding public holidays
Website: vukahustle.com
Effective date: 09 October 2026