Legal
Terms of Service
Important information for using VukaHustle.
Vuka Hustle Terms of Service
Version 6 · Effective 2026-10-01 14:00:08
Terms of Service
Important information for using VukaHustle.
Vuka Hustle Terms of Service
Effective date: 01 October 2026
This is an operational draft. It must be reviewed and approved by VukaHustle’s authorised South African legal adviser before publication. Replace the square-bracketed placeholders and verify the live payment, billing, plan and support configuration.
1. Agreement and acceptance
These Terms and Conditions (“Terms”) govern your access to and use of the VukaHustle platform, websites, applications, store-builder, subscription, payment and related support services (collectively, the “Platform”).
UlulaLabs(PTY) Ltd, registration number 2026/107064/07, of 1 Scraper Rd, Selby Ext 10, Johannesburg, South Africa (“VukaHustle”, “we”, “us” or “our”), provides the Platform. By creating an account, selecting a plan, paying for a subscription, or otherwise using the Platform, you agree to these Terms.
If you accept these Terms for a business, you confirm that you have authority to bind that business. “You” and “Merchant” mean the individual or entity holding the VukaHustle account.
These Terms are subject to applicable South African law. Nothing in them limits rights or remedies that cannot lawfully be limited or excluded, including rights that apply under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), POPIA or other applicable law.
2. The Platform
VukaHustle provides a digital software service that enables Merchants to build and operate online stores and use the Platform’s available tools. The Platform may include store pages, product management, order management, customer-account functionality, delivery configuration, payment integrations, subscriptions, wallet and support functions, depending on your plan and the features made available to you.
The Platform is not the seller of a Merchant’s products or services to that Merchant’s customers unless we expressly state otherwise in writing. Each Merchant is responsible for its own catalogue, prices, marketing, customer communications, customer-facing terms, refunds, returns, fulfilment, delivery, statutory disclosures, tax obligations and legal compliance.
3. Eligibility and account security
You must provide accurate, complete and current account information and keep it updated. You are responsible for all activity conducted through your account, for keeping credentials confidential, and for promptly telling us if you suspect unauthorised access.
We may refuse, suspend or restrict an account where reasonably necessary to protect the Platform, users, third parties or our legal rights; prevent fraud or unlawful activity; or comply with law. Where reasonably practicable, we will tell you why and give you an opportunity to resolve the issue.
4. Your responsibilities
You must use the Platform lawfully and must not:
upload, offer, advertise, sell or facilitate unlawful, prohibited, infringing, counterfeit, unsafe or deceptive goods, services or content;
breach consumer-protection, product-safety, tax, marketing, privacy, intellectual-property, payment-network or delivery laws;
misrepresent your identity, business, goods, prices, availability, delivery terms, refund terms or customer rights;
interfere with, damage, overload, probe or bypass the security or operation of the Platform;
use the Platform to send spam, malware, unlawful direct marketing or abusive content; or
permit unauthorised users to access your account.
You must maintain an appropriate privacy notice and customer terms for your store, use customer information lawfully, and ensure that your store’s policy and operations meet all applicable laws. You remain responsible for your customers and your business even when you use a third-party payment or delivery provider through the Platform.
5. Plans, prices and changes
Available plans, features, usage limits and subscription prices are displayed on the Platform or in the applicable order page. Unless stated otherwise, prices are in South African Rand.
Your selected plan governs the Platform features and limits available to you. We may change plans, features or prices on reasonable notice, except where a change is required immediately for legal, security or operational reasons. A price change will not alter a completed, already-paid billing period. Your continued use after the notified effective date constitutes acceptance, subject to rights that cannot lawfully be excluded.
If an upgrade is made available and you select it, the upgraded capabilities may be available immediately. Unless we expressly say otherwise at checkout, the higher recurring price begins on your next normal billing cycle; no mid-cycle pro-rata charge, credit or refund is due. A downgrade takes effect at the next normal billing-cycle boundary, subject to the applicable plan rules and your use remaining within the lower plan’s limits.
6. Payment and billing
Subscription payments are processed through PayFast or another payment method we make available. By submitting payment details, you authorise the applicable payment provider to process the payment and, if applicable, recurring charges in accordance with the billing terms shown at checkout.
You must ensure that your payment details are valid and that sufficient funds are available. We may suspend paid features, restrict the account or cancel the subscription where payment is overdue, declined, reversed, disputed or reasonably suspected to be fraudulent. You remain liable for amounts properly due for services already supplied.
Payment-provider terms apply to payments processed by that provider. VukaHustle does not store full card details where they are handled by the payment provider.
VukaHustle role in payments
VukaHustle provides business software services only. We may accept payment for VukaHustle subscriptions, plans and other services supplied directly by us. We do not accept, receive, hold, safeguard, pool, transmit, settle or pay out funds on behalf of a Merchant, a shopper or any other third party. VukaHustle is not an escrow service, marketplace payment intermediary, payment processor, bank, deposit-taking institution, clearing participant or trustee of customer funds. Where a Merchant offers a payment method through its store, the payment is processed directly between the shopper, the Merchant and the applicable independent payment service provider, under that provider’s terms. VukaHustle does not control those funds and does not guarantee, reverse, release, refund or settle them, except where VukaHustle is legally required to do so.
7. Delivery of the digital service
VukaHustle is a digital service. There is no physical delivery of subscription services.
Subject to successful registration, payment confirmation, verification and account-security checks, delivery occurs electronically when we activate the applicable paid access or make the relevant digital feature available in your account. We will use reasonable efforts to make this available promptly, but timing may be affected by payment processing, verification, maintenance, security checks, third-party providers or events outside our reasonable control.
You are responsible for obtaining internet access, compatible devices and any third-party services needed to use the Platform. We do not promise uninterrupted or error-free availability, but will use reasonable efforts to maintain and support the Platform.
8. Cancellation
You may cancel your subscription at any time through hello@vukahustle.com. Cancellation takes effect immediately for future renewal: we will not charge the next subscription period after the cancellation has been processed.
Cancellation does not undo services already supplied, remove fees already properly incurred, or automatically refund amounts paid for the current billing period. Your account may remain available until the end of the paid billing period, unless we state otherwise at the point of cancellation or suspend access for a permitted reason.
We do not charge a separate cancellation penalty. If a consumer right to cancel on different terms applies by law, including a cooling-off or fixed-term-agreement right, that right prevails and we will apply the law.
9. Refunds
Because VukaHustle is a digital subscription service that is made available electronically, payments for a current billing period are generally non-refundable once the service has been activated or made available. We do not provide partial, pro-rata or unused-period refunds merely because you cancel, downgrade, do not use the service, or do not achieve a particular business outcome.
This policy does not exclude a refund, credit, repair, re-performance, cancellation or other remedy that is required by applicable law. In particular, where the CPA, ECTA or other law gives you a non-excludable remedy, we will assess the request and provide the remedy required by law.
For a billing error, duplicate charge or unauthorised charge, contact hello@vukahustle.com promptly with the relevant account and transaction details. Do not initiate a payment dispute before giving us a reasonable opportunity to investigate, unless doing so is necessary to protect your legal rights.
Any approved refund will be returned to the original payment method where reasonably possible, subject to payment-provider rules and applicable law. We do not refund third-party charges, such as bank charges, payment-provider fees, mobile-data costs, delivery-provider fees or charges paid directly to a Merchant, unless required by law or expressly agreed.
10. Merchant sales, customer delivery, returns and refunds
The Merchant, not VukaHustle, is responsible for delivery, collection, returns, refunds and cancellations relating to products or services sold through the Merchant’s store. The Merchant must clearly display accurate customer-facing delivery, collection, cancellation, returns and refund terms, and comply with the CPA, ECTA and all other applicable law.
A Merchant must not represent that VukaHustle will deliver, return, refund or guarantee the Merchant’s products unless VukaHustle has expressly agreed to do so in writing.
11. Availability, support and changes
We may update, improve, maintain, replace or discontinue features where reasonably necessary. We will use reasonable efforts to provide notice of material changes that adversely affect paid features, except where immediate action is needed for security, legal compliance or to prevent harm.
Support is provided through privacy@vukahustle.com during regular office hours, subject to the applicable plan and any published support terms. We do not guarantee that every request will be resolved within a specific time unless we expressly agree otherwise in writing.
12. Intellectual property and your content
We and our licensors retain all rights in the Platform, its software, branding, designs, documentation and content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform for your internal business purposes during your subscription.
You retain ownership of content you lawfully upload to the Platform (“Merchant Content”). You grant us the limited rights necessary to host, reproduce, display, transmit, back up, adapt and process Merchant Content to operate, secure, support and improve the Platform. You confirm that you have the necessary rights to provide Merchant Content and that our use under these Terms will not infringe anyone’s rights.
13. Privacy
Our processing of personal information is described in the VukaHustle Privacy Policy at https://vukahustle.com/privacy. Merchants are responsible for their own lawful processing of their customers’ personal information and for their own privacy notices and permissions.
14. Disclaimers and liability
The Platform is provided subject to applicable law. We do not guarantee sales, traffic, profitability, customer conversion, delivery performance, availability of third-party services, or that the Platform will meet every business requirement.
To the maximum extent permitted by law, we are not liable for indirect, consequential, special or punitive loss; loss of profit, revenue, data, goodwill or business opportunity; or loss caused by a Merchant’s products, conduct, content, customer relationships, payment or delivery provider, internet connection, or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot be excluded by law, including liability for our gross negligence or wilful misconduct where exclusion would be unlawful.
15. Suspension and termination by VukaHustle
We may suspend or terminate access where you materially breach these Terms; payment remains overdue; we reasonably suspect fraud, abuse, illegal activity or a security risk; or we are required to do so by law or a payment, hosting or security provider. Where appropriate, we may give you a reasonable opportunity to correct a remediable breach.
On termination, your right to use the Platform ends. We may retain information and records as required for legal, accounting, security, fraud-prevention and legitimate operational purposes. You should export or back up Merchant Content before cancellation or termination, subject to any available export function and our retention rules.
16. Complaints and disputes
Please contact hello@vukahustle.com first so that we can attempt to resolve a concern promptly. If you are a consumer, you may use any dispute-resolution, consumer-protection or regulatory route available to you under applicable law.
17. General
These Terms, the applicable order or plan details, and the Privacy Policy form the agreement between you and VukaHustle regarding the Platform. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a right is not a waiver of it.
South African law governs these Terms. The courts of South Africa have jurisdiction, subject to any consumer right to approach another forum that cannot lawfully be excluded.
We may update these Terms by publishing an updated version and effective date. For material adverse changes, we will provide reasonable notice where practicable. hello@vukahustle.com
18. Contact details
Legal entity: UlulaLabs(PTY) Ltd
Registration number: 2026/107064/07
Physical address: 1 Scraper Rd, Selby Ext 10, Johannesburg, South Africa
Support email: hello@vukahustle.com
Effective date: 01 October 2026
Important information for using VukaHustle.
Vuka Hustle Terms of Service
Effective date: 01 October 2026
This is an operational draft. It must be reviewed and approved by VukaHustle’s authorised South African legal adviser before publication. Replace the square-bracketed placeholders and verify the live payment, billing, plan and support configuration.
1. Agreement and acceptance
These Terms and Conditions (“Terms”) govern your access to and use of the VukaHustle platform, websites, applications, store-builder, subscription, payment and related support services (collectively, the “Platform”).
UlulaLabs(PTY) Ltd, registration number 2026/107064/07, of 1 Scraper Rd, Selby Ext 10, Johannesburg, South Africa (“VukaHustle”, “we”, “us” or “our”), provides the Platform. By creating an account, selecting a plan, paying for a subscription, or otherwise using the Platform, you agree to these Terms.
If you accept these Terms for a business, you confirm that you have authority to bind that business. “You” and “Merchant” mean the individual or entity holding the VukaHustle account.
These Terms are subject to applicable South African law. Nothing in them limits rights or remedies that cannot lawfully be limited or excluded, including rights that apply under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), POPIA or other applicable law.
2. The Platform
VukaHustle provides a digital software service that enables Merchants to build and operate online stores and use the Platform’s available tools. The Platform may include store pages, product management, order management, customer-account functionality, delivery configuration, payment integrations, subscriptions, wallet and support functions, depending on your plan and the features made available to you.
The Platform is not the seller of a Merchant’s products or services to that Merchant’s customers unless we expressly state otherwise in writing. Each Merchant is responsible for its own catalogue, prices, marketing, customer communications, customer-facing terms, refunds, returns, fulfilment, delivery, statutory disclosures, tax obligations and legal compliance.
3. Eligibility and account security
You must provide accurate, complete and current account information and keep it updated. You are responsible for all activity conducted through your account, for keeping credentials confidential, and for promptly telling us if you suspect unauthorised access.
We may refuse, suspend or restrict an account where reasonably necessary to protect the Platform, users, third parties or our legal rights; prevent fraud or unlawful activity; or comply with law. Where reasonably practicable, we will tell you why and give you an opportunity to resolve the issue.
4. Your responsibilities
You must use the Platform lawfully and must not:
upload, offer, advertise, sell or facilitate unlawful, prohibited, infringing, counterfeit, unsafe or deceptive goods, services or content;
breach consumer-protection, product-safety, tax, marketing, privacy, intellectual-property, payment-network or delivery laws;
misrepresent your identity, business, goods, prices, availability, delivery terms, refund terms or customer rights;
interfere with, damage, overload, probe or bypass the security or operation of the Platform;
use the Platform to send spam, malware, unlawful direct marketing or abusive content; or
permit unauthorised users to access your account.
You must maintain an appropriate privacy notice and customer terms for your store, use customer information lawfully, and ensure that your store’s policy and operations meet all applicable laws. You remain responsible for your customers and your business even when you use a third-party payment or delivery provider through the Platform.
5. Plans, prices and changes
Available plans, features, usage limits and subscription prices are displayed on the Platform or in the applicable order page. Unless stated otherwise, prices are in South African Rand.
Your selected plan governs the Platform features and limits available to you. We may change plans, features or prices on reasonable notice, except where a change is required immediately for legal, security or operational reasons. A price change will not alter a completed, already-paid billing period. Your continued use after the notified effective date constitutes acceptance, subject to rights that cannot lawfully be excluded.
If an upgrade is made available and you select it, the upgraded capabilities may be available immediately. Unless we expressly say otherwise at checkout, the higher recurring price begins on your next normal billing cycle; no mid-cycle pro-rata charge, credit or refund is due. A downgrade takes effect at the next normal billing-cycle boundary, subject to the applicable plan rules and your use remaining within the lower plan’s limits.
6. Payment and billing
Subscription payments are processed through PayFast or another payment method we make available. By submitting payment details, you authorise the applicable payment provider to process the payment and, if applicable, recurring charges in accordance with the billing terms shown at checkout.
You must ensure that your payment details are valid and that sufficient funds are available. We may suspend paid features, restrict the account or cancel the subscription where payment is overdue, declined, reversed, disputed or reasonably suspected to be fraudulent. You remain liable for amounts properly due for services already supplied.
Payment-provider terms apply to payments processed by that provider. VukaHustle does not store full card details where they are handled by the payment provider.
VukaHustle role in payments
VukaHustle provides business software services only. We may accept payment for VukaHustle subscriptions, plans and other services supplied directly by us. We do not accept, receive, hold, safeguard, pool, transmit, settle or pay out funds on behalf of a Merchant, a shopper or any other third party. VukaHustle is not an escrow service, marketplace payment intermediary, payment processor, bank, deposit-taking institution, clearing participant or trustee of customer funds. Where a Merchant offers a payment method through its store, the payment is processed directly between the shopper, the Merchant and the applicable independent payment service provider, under that provider’s terms. VukaHustle does not control those funds and does not guarantee, reverse, release, refund or settle them, except where VukaHustle is legally required to do so.
7. Delivery of the digital service
VukaHustle is a digital service. There is no physical delivery of subscription services.
Subject to successful registration, payment confirmation, verification and account-security checks, delivery occurs electronically when we activate the applicable paid access or make the relevant digital feature available in your account. We will use reasonable efforts to make this available promptly, but timing may be affected by payment processing, verification, maintenance, security checks, third-party providers or events outside our reasonable control.
You are responsible for obtaining internet access, compatible devices and any third-party services needed to use the Platform. We do not promise uninterrupted or error-free availability, but will use reasonable efforts to maintain and support the Platform.
8. Cancellation
You may cancel your subscription at any time through hello@vukahustle.com. Cancellation takes effect immediately for future renewal: we will not charge the next subscription period after the cancellation has been processed.
Cancellation does not undo services already supplied, remove fees already properly incurred, or automatically refund amounts paid for the current billing period. Your account may remain available until the end of the paid billing period, unless we state otherwise at the point of cancellation or suspend access for a permitted reason.
We do not charge a separate cancellation penalty. If a consumer right to cancel on different terms applies by law, including a cooling-off or fixed-term-agreement right, that right prevails and we will apply the law.
9. Refunds
Because VukaHustle is a digital subscription service that is made available electronically, payments for a current billing period are generally non-refundable once the service has been activated or made available. We do not provide partial, pro-rata or unused-period refunds merely because you cancel, downgrade, do not use the service, or do not achieve a particular business outcome.
This policy does not exclude a refund, credit, repair, re-performance, cancellation or other remedy that is required by applicable law. In particular, where the CPA, ECTA or other law gives you a non-excludable remedy, we will assess the request and provide the remedy required by law.
For a billing error, duplicate charge or unauthorised charge, contact hello@vukahustle.com promptly with the relevant account and transaction details. Do not initiate a payment dispute before giving us a reasonable opportunity to investigate, unless doing so is necessary to protect your legal rights.
Any approved refund will be returned to the original payment method where reasonably possible, subject to payment-provider rules and applicable law. We do not refund third-party charges, such as bank charges, payment-provider fees, mobile-data costs, delivery-provider fees or charges paid directly to a Merchant, unless required by law or expressly agreed.
10. Merchant sales, customer delivery, returns and refunds
The Merchant, not VukaHustle, is responsible for delivery, collection, returns, refunds and cancellations relating to products or services sold through the Merchant’s store. The Merchant must clearly display accurate customer-facing delivery, collection, cancellation, returns and refund terms, and comply with the CPA, ECTA and all other applicable law.
A Merchant must not represent that VukaHustle will deliver, return, refund or guarantee the Merchant’s products unless VukaHustle has expressly agreed to do so in writing.
11. Availability, support and changes
We may update, improve, maintain, replace or discontinue features where reasonably necessary. We will use reasonable efforts to provide notice of material changes that adversely affect paid features, except where immediate action is needed for security, legal compliance or to prevent harm.
Support is provided through privacy@vukahustle.com during regular office hours, subject to the applicable plan and any published support terms. We do not guarantee that every request will be resolved within a specific time unless we expressly agree otherwise in writing.
12. Intellectual property and your content
We and our licensors retain all rights in the Platform, its software, branding, designs, documentation and content. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform for your internal business purposes during your subscription.
You retain ownership of content you lawfully upload to the Platform (“Merchant Content”). You grant us the limited rights necessary to host, reproduce, display, transmit, back up, adapt and process Merchant Content to operate, secure, support and improve the Platform. You confirm that you have the necessary rights to provide Merchant Content and that our use under these Terms will not infringe anyone’s rights.
13. Privacy
Our processing of personal information is described in the VukaHustle Privacy Policy at https://vukahustle.com/privacy. Merchants are responsible for their own lawful processing of their customers’ personal information and for their own privacy notices and permissions.
14. Disclaimers and liability
The Platform is provided subject to applicable law. We do not guarantee sales, traffic, profitability, customer conversion, delivery performance, availability of third-party services, or that the Platform will meet every business requirement.
To the maximum extent permitted by law, we are not liable for indirect, consequential, special or punitive loss; loss of profit, revenue, data, goodwill or business opportunity; or loss caused by a Merchant’s products, conduct, content, customer relationships, payment or delivery provider, internet connection, or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot be excluded by law, including liability for our gross negligence or wilful misconduct where exclusion would be unlawful.
15. Suspension and termination by VukaHustle
We may suspend or terminate access where you materially breach these Terms; payment remains overdue; we reasonably suspect fraud, abuse, illegal activity or a security risk; or we are required to do so by law or a payment, hosting or security provider. Where appropriate, we may give you a reasonable opportunity to correct a remediable breach.
On termination, your right to use the Platform ends. We may retain information and records as required for legal, accounting, security, fraud-prevention and legitimate operational purposes. You should export or back up Merchant Content before cancellation or termination, subject to any available export function and our retention rules.
16. Complaints and disputes
Please contact hello@vukahustle.com first so that we can attempt to resolve a concern promptly. If you are a consumer, you may use any dispute-resolution, consumer-protection or regulatory route available to you under applicable law.
17. General
These Terms, the applicable order or plan details, and the Privacy Policy form the agreement between you and VukaHustle regarding the Platform. If a provision is unenforceable, the remaining provisions remain effective. A failure to enforce a right is not a waiver of it.
South African law governs these Terms. The courts of South Africa have jurisdiction, subject to any consumer right to approach another forum that cannot lawfully be excluded.
We may update these Terms by publishing an updated version and effective date. For material adverse changes, we will provide reasonable notice where practicable. hello@vukahustle.com
18. Contact details
Legal entity: UlulaLabs(PTY) Ltd
Registration number: 2026/107064/07
Physical address: 1 Scraper Rd, Selby Ext 10, Johannesburg, South Africa
Support email: hello@vukahustle.com
Effective date: 01 October 2026