Legal

Cancellation Policy

Important information for using VukaHustle.

VukaHustle Cancellation Policy

vukahustle.com | UlulaLabs (Pty) Ltd, Registration number 2026/107064/07 | Effective date: 09 October 2026

1. About this policy

This Cancellation Policy explains how to cancel a VukaHustle subscription provided by UlulaLabs (Pty) Ltd, trading as VukaHustle ("VukaHustle", "we", "us" or "our"), and what happens when you do. It forms part of our Terms and Conditions.

It does not apply to orders placed in a Merchant's store. Cancellation of those orders is handled by the Merchant under the store's own policies.

Nothing in this policy limits any right or remedy you have under the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") or other law that cannot lawfully be excluded. If the law gives you a right to cancel on different terms, that right applies.

2. Free trial

You do not need to cancel a free trial. It ends automatically at the end of the trial period (7 days, unless an eligible promotional code changes it), and nothing is charged. When it ends, your store builder and public store are paused and your store data stays available in My Account. If you do not choose and pay for a paid plan, your store stays paused (see section 6).

3. Before you pay

If you start choosing a plan but do not complete payment, no subscription is created and nothing is charged. You do not need to cancel.

4. Cancelling a paid plan

Paid plans run month to month. There is no minimum contract period and no cancellation fee or penalty.

How to cancel. You may cancel at any time, in either of these ways:

In My Account: sign in, go to My Account, open Cancellation and choose to close one Store or your whole account; or
By email: email hello@vukahustle.com from the email address registered on your account, stating your store name and that you want to cancel.

When it takes effect. Your cancellation takes effect for future billing periods from the day you cancel in My Account or we receive your email, and you will not be charged for any billing period after that. When you cancel in My Account, you receive a request reference straight away. Recurring payments with our payment provider are not cancelled automatically: our team cancels them manually after your request, and we will confirm by email once that has been done. Where you cancel by email, we will confirm your cancellation by email within 2 business days. If you are charged for a billing period that starts after your cancellation took effect, we will refund that charge in full, as set out in section 4 of our Refund Policy. A payment for an earlier billing period that was properly due before your cancellation took effect is not affected.

Access after cancelling. When you cancel in My Account, the Store you choose closes immediately: its store builder and public store go offline straight away, even if part of a billing period you have paid for remains. If you cancel by email, tell us whether you want the Store closed straight away; otherwise your plan stays active until the end of the billing period you have already paid for, and after that your store builder and public store are paused in the same way as at the end of a free trial.

No automatic refund. Cancelling does not automatically refund the current billing period. Our Refund Policy explains when refunds are given.

5. Your information after cancelling

After your plan ends, we keep your Store records so that you can return later. Before you close a Store, export or back up any records you need, such as your sales records and customer statements, using the download functions available, because a closed Store's builder can no longer be opened. While a Store is paused, or after it has been closed, the download functions may not be available to you: email hello@vukahustle.com and we will help you export the records we still hold, after verifying your identity and your authority over the Store.

If you would like your account closed and your personal information deleted, close your whole account in My Account under Cancellation, or email hello@vukahustle.com. Closing your whole account closes all your Stores immediately and asks us to delete your account; deletion is handled manually by our team, and you can still sign in to see the status of your request. We will delete or de-identify your information as described in our Privacy Policy, except for records we are required by law to keep, such as financial records, which we keep for 7 years.

6. Reactivating your store

To reactivate a paused store, choose a plan and pay from My Account once paid checkout is available to you. Your store and its data are restored as soon as payment is confirmed, usually immediately. If paid checkout is not available, your store stays paused, its records are kept as described in section 5, and nothing is charged; you can contact hello@vukahustle.com for help. A Store you cancelled in My Account is not reopened automatically, including by a payment: to reopen it, email hello@vukahustle.com and our team will help you.

7. Cancellation or suspension by VukaHustle

We may suspend or cancel a subscription in the circumstances set out in our Terms and Conditions, for example where a payment is overdue after notice, or where we reasonably suspect fraud or unlawful activity. Where a payment is overdue, we will give you at least 7 days' notice by email before suspending paid features, unless the Terms and Conditions allow us to act without notice.

8. Shipping bookings

If you use supported courier delivery, cancelling your VukaHustle plan does not cancel shipments already booked with a courier. Our Shipping Terms explain how courier bookings may be cancelled.

9. Contact details

Legal entity: UlulaLabs (Pty) Ltd, trading as VukaHustle
Registration number: 2026/107064/07
Physical address: Dynamic Technologies House, 2 Venus Rd, Melrose Estate, Johannesburg, South Africa
Support email: hello@vukahustle.com
Support tel: +27 010 040 1090
Support hours: Monday to Friday, 08:00 to 17:00 (South African time), excluding public holidays
Website: vukahustle.com
Effective date: 09 October 2026